// legal · billing
Refund Policy
A straightforward explanation of cancellation, refund eligibility, and how to contact SecKav about billing.
1. Free services
Free plans and free trials do not create a payment obligation and are not eligible for a monetary refund.
2. Cancellation
You may cancel a paid subscription before its next renewal. Unless your order states otherwise, access continues through the end of the paid billing period and the subscription will not renew.
3. Refund requests
If a charge was made in error, duplicated, or the paid service was materially unavailable, contact us within 14 days of the charge. We review requests individually using account, service, and billing records.
4. Exclusions
Consumed usage, third-party infrastructure costs, taxes, abuse-related suspension, and service issues caused by customer DNS, origin, device, or network configuration are generally non-refundable.
5. Processing
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution.
6. Contact
Email info@seckav.tech with your account email, tenant ID, charge date, and reason for the request. Do not send card details or credentials.